FAQ

Most searched questions

When will the toll tariffs be indexed and how can I get ready for the tariff indexing?

When will my OBU deposit and my prepaid balance be refunded?

How can I change my payment means (standard account only)?

How can I return my OBU properly?

Can I merge my service point account with an existing standard account?

When is the tolled amount debited from my credit card?

Why does the amount debited from my credit card not correspond to the amount on my billing documents?

Why has my credit card been blocked or refused?

Which security code do I need to enter on the payment page when paying by debit card?

How can I top up my OBU balance?

How long does it take for the top-up to be loaded on my OBU?

Can I top up several of my OBUs with one bank transfer?

Can I transfer the top-up amount of one OBU to another OBU?

I have received an e-mail that the top-up of my OBU failed, what should I do?

How can I recognise my top-up payment on my credit card statement?

How can I change my payment means (standard account only)?

Why did I get charged for calling the Customer support while it is supposed to be free?

When do I get my billing documents and what do I have to do?

Where can I find my billing documents?

Which billing documents do I receive?

Where can I find the total amount I paid for the toll?

My billing documents state ‘payment requested’. What should I do?

Can Satellic recreate my past billing documents once I have corrected my customer details?

Why is the invoice date the same as the payment due date?

What is the “Date of Usage” on my billing documents?