FAQ

Most searched questions

When will the toll tariffs be indexed and how can I get ready for the tariff indexing?

When will my OBU deposit and my prepaid balance be refunded?

How can I change my payment means (standard account only)?

How can I return my OBU properly?

Can I merge my service point account with an existing standard account?

Why do I need a standard account?

Can I merge my service point account with an existing standard account?

Can I track on a map where a specific vehicle was driving on a specific day?

What is the fleet overview statement and how can I get it?

Why do I have to pay VAT in Wallonia, but not in Brussels and Flanders?

Our company is based outside of Belgium. Do we have to pay VAT on the toll?

Can I recuperate the VAT on the Sofico (fleet) invoice (Wallonia)?

What does the “1” in the "VAT ind." column mean on my detailed trip statement?

On the detailed trip statement, when the “Road Type” is “Local Road”, I see “local” in the “Route” column for Brussels and “XXX” for Flanders and Wallonia. Why?

How can I get the detailed trip statement per vehicle?

What is the detailed trip statement per vehicle and is it free?

What is the “date of processing” on my detailed trip statement?

What should I do if my OBU display is flashing, the OBU light is red and I hear a beeping sound when I start my journey?

Where and how can I get/order an OBU (On Board Unit)?

What information and which documents do I need to get an OBU?

Does my OBU have to show a green light when I’m driving outside of Belgium?

What should I do with my OBU if I won’t be driving in Belgium for a long time?

What should I do before using my spare OBUs?

Which information is provided on the OBU display?

How can I couple or decouple an On Board Unit?