FAQ

Most searched questions

When will the toll tariffs be indexed and how can I get ready for the tariff indexing?

When will my OBU deposit and my prepaid balance be refunded?

How can I change my payment means (standard account only)?

How can I return my OBU properly?

Can I merge my service point account with an existing standard account?

Why do I see toll charges corresponding to a Date of Usage date that was before the invoice period?

Why do I get 2 sets of billing documents for my vehicle for the same period?

Why do I receive 2 tax statements (or 2 fleet tax statements) from the Brussels-Capital Region?

Why are my (fleet) tax statements and (fleet) invoice not in the language I selected on the Road User Portal?

Why don't the kilometres I drove in Wallonia match the Sofico invoice for Wallonia?

What is the fleet invoice / fleet tax statement?

Where can I find the fleet invoice/fleet tax statement?

How many fleet invoices/fleet tax statements will I receive?

What is the difference between the fleet overview statement and the fleet invoice/fleet tax statement?

What is the recapitulation sheet?

What is a Service Point and where can I find one?

Can I pay the Liefkenshoek Tunnel’s toll with my Satellic OBU?

How can I activate the payment of the Liefkenshoek Tunnel’s toll with my Satellic OBU?

Do I receive an invoice for the Liefkenshoek Tunnel’s toll?

How can I know if the Liefkenshoek Tunnel service is active on my OBU?

Do I need to switch on my OBU before crossing the tunnel if I want to pay the Liefkenshoek Tunnel’s toll with it?

If I get a replacement OBU at a Service Point, will the Liefkenshoek Tunnel service automatically be active on the new OBU coupled to the same vehicle?

How can I return my OBU properly?

What do the “A” roads mentioned on my detailed trip statement refer to?

What is the difference between the detailed trip statement per Region and the detailed trip statement per vehicle?