You can return your OBU on the Road User Portal or at a Service Point.

• If you want to return your OBU at a Service Point, we advise you to read our “Full Service Point User Manual”. If you return your OBU at a Service Point, follow the return instructions of the toll terminal and, at the end of the return process, insert the OBU without blister and with the original power cable attached and wrapped around it inside the OBU return box. The OBU must be returned undamaged and preferably with the battery and the suction cups attached to it.
• If you want to return your OBU via the Road User Portal, please read our RUP Manual “Return your OBU”. If you return your OBU by post (to Satellic Return, c/o WAAK, Industrielaan 4b, Poort 231, B-8501 Heule, Belgium) or via the OBU pick-up service, pack your OBU following the "Checklist for Good Packaging" (see hereunder) and ONLY use the address label you have obtained on the Road User Portal at the end of the return process!
  Please note that the return of an OBU via the Road User Portal and the pick-up service are limited exclusively to returns from within the European Union. For returns from any other country, please follow this link.
  
  Checklist for Good Packaging: 
  ✓Use a solid cardboard box with completely intact flaps 
  ✓Remove any labels, hazardous materials indicators, and other previous shipment markings on the box that are no longer applicable 
  ✓ Pack all items separately 
  ✓Use proper protective equipment such as paper or cardboard
  ✓ Use strong tape that is specially designed for transport 
  ✓Do not use rope or paper over-wrap 
  ✓ Only use the address label you have obtained on the Road User Portal, on which both the destination and the pick-up addresses are clearly and fully mentioned 
  ✓ Place a duplicate address label inside the package
  ✓ If you are returning several OBUs at the same time, please make sure you also affix the Satellic UN3481 label, printed in colour, to your parcel.