FAQ

Most searched questions

When will the toll tariffs be indexed and how can I get ready for the tariff indexing?

When will my OBU deposit and my prepaid balance be refunded?

How can I change my payment means (standard account only)?

How can I return my OBU properly?

Can I merge my service point account with an existing standard account?

What should I do if the display of my OBU shows the message “NOT READY”?

What should I do if my OBU shows a red light?

How can I find out what is the software version of my OBU?

What should I do if my OBU display shows the message “BLOCKED”?

What should I do if my OBU light is green but no kilometres are registered?

What should I do if my OBU display seems slow or does not show any data?

Can I install an external antenna on the OBU?

Are there health and safety risks for drivers exposed to the electromagnetic fields emitted by the On Board Unit?

Why does the toll amount displayed on the OBU change as soon as I leave my private property?

Does my OBU calculate a toll abroad?

Why are the distance driven and toll amount not refreshing at midnight?

What happens if my vehicle’s licence plate number, country, weight or EURO emission class are rejected and what can I do?

How can i calculate the amount of toll I will pay?

What should I do when a truck is removed from my fleet?

How do I return my OBU from outside the European Union?

Do I have a Zero-Emission Vehicle (ZEV)?