FAQ

Most searched questions

When will the toll tariffs be indexed and how can I get ready for the tariff indexing?

When will my OBU deposit and my prepaid balance be refunded?

How can I change my payment means (standard account only)?

How can I return my OBU properly?

Can I merge my service point account with an existing standard account?

How can I pay my OBU deposit?

When will my OBU deposit and my prepaid balance be refunded?

Where can I recognise my OBU deposit payment on my credit card statement?

Can I introduce the OBU deposit statement into my bookkeeping or accounting?

Which fuel cards can be used?

Which security code do I enter on the payment page when paying by fuel card?

When is the tolled amount debited from my fuel card?

Why has my fuel card been refused?

How can I pay via a Business Partner?

How can I pay by direct debit?

Why do I have to pay 45 EUR when paying post-paid by credit card?

When is the tolled amount debited from my credit card?

Why does the amount debited from my credit card not correspond to the amount on my billing documents?

Why has my credit card been blocked or refused?

Which security code do I need to enter on the payment page when paying by debit card?

How can I top up my OBU balance?

How long does it take for the top-up to be loaded on my OBU?

Can I top up several of my OBUs with one bank transfer?

Can I transfer the top-up amount of one OBU to another OBU?

I have received an e-mail that the top-up of my OBU failed, what should I do?