• When do I get my billing documents?

You can’t get one bill once a month on a fixed day. You will receive your billing documents twice a month.

Since 1 January 2018, the billing period of our bi-weekly invoices is fixed. This means that your billing documents are created twice per month: the first set of billing documents corresponds to the period from the 1st until the 15th of the month and the second set corresponds to the period from the 16th until the last day of the month. All trips that were processed in our central system during these two periods are taken into account. Each set of documents will be generated within the next ten working days following the end date of the billing period. When the set of documents is available, you will receive an e-mail containing a link to the Road User Portal, where you can download the documents.

• What do I have to do?

The important thing is that you do not have to take any action to pay bills. These bills are already taken care of: for prepaid, you already paid upfront with the top-ups you purchased. If you are on a post-paid scheme, your payment is taken care of by your credit card or fuel card issuer, by your Business Partner or by direct debit.

We kindly refer you to our Billing guides  ("Billing Guide – If I pay the toll post-paid with a fuel card, via a Business Partner or by direct debit" OR "Billing Guide – If I pay the toll prepaid, or post-paid with a credit card") and our explanatory examples (in the category "Examples of Billing Documents" of the "Downloads") for further explanations.