FAQ

Most searched questions

When will the toll tariffs be indexed and how can I get ready for the tariff indexing?

When will my OBU deposit and my prepaid balance be refunded?

How can I change my payment means (standard account only)?

How can I return my OBU properly?

Can I merge my service point account with an existing standard account?

When do I get my billing documents and what do I have to do?

Where can I find my billing documents?

Which billing documents do I receive?

Where can I find the total amount I paid for the toll?

My billing documents state ‘payment requested’. What should I do?

Can Satellic recreate my past billing documents once I have corrected my customer details?

Why is the invoice date the same as the payment due date?

What is the “Date of Usage” on my billing documents?

Why do I see toll charges corresponding to a Date of Usage date that was before the invoice period?

Why do I get 2 sets of billing documents for my vehicle for the same period?

Why do I receive 2 tax statements (or 2 fleet tax statements) from the Brussels-Capital Region?

Why are my (fleet) tax statements and (fleet) invoice not in the language I selected on the Road User Portal?

Why don't the kilometres I drove in Wallonia match the Sofico invoice for Wallonia?

What is the fleet invoice / fleet tax statement?

Where can I find the fleet invoice/fleet tax statement?

How many fleet invoices/fleet tax statements will I receive?

What is the difference between the fleet overview statement and the fleet invoice/fleet tax statement?

What is the recapitulation sheet?

What is the difference between the detailed trip statement per Region and the detailed trip statement per vehicle?

Can I merge my service point account with an existing standard account?