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When you register your payment method on the Road User Portal, you can choose between pre-paid or post-paid:

  • For post-paid, both credit cards and fuel cards are accepted
  • For pre-paid, credit cards, debit cards, fuel cards and bank transfers are accepted
    Road User Portal
Deposit
OBU
  Credit cards
Fuel cards
Debit cards
Bank transfer
Toll Prepaid Credit cards
Fuel cards
Debit cards
Bank transfer
Postpaid
 
Credit cards
Fuel cards
Business Partner 
Direct Debit

 

Top Up

When you choose the pre-paid method, you can top up your balance with credit, debit or fuel card by a maximum of €500 per time on the Road User Portal or by a maximum of €200 per time at a Service Point, to a total maximum balance of €1,000. The balance is shown on the display of your OBU. Top-ups can be done by credit card or fuel card as of 20€ minimum.

When you top up your balance via bank transfer, to the bank account number BE05 8260 0051 0275, you can also top up by a maximum of €500 per time, to a total maximum balance of €1,000. The reference (reason of payment) of the bank transfer has to look like this: Customer ID (7 digits) & complete OBU serial number (15 digits) with a space in between. For example: 1234567 000410007654321. The first top up via bank transfer has to be at least €50. For the following top ups by bank transfer sums of minimum €20 up to maximum €500 are accepted.

You can easily find your customer ID by logging into the Road User Portal. This 7-digit code (it starts with 10) appears in the right upper corner of your screen, in the following message: "Welcome, [your name] [your customer number]".

When your pre-paid credit drops below €50, you are warned by a beeper and a warning message is shown on the OBU’s display. You should top up either at the nearest Service Point, or online via the Road User Portal.

Attention: Please keep in mind that a bank transfer may take 2 to 5 working days so it will take at least two working days for the top-up amount to be loaded on your OBU.