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To manage your data, you should log onto the Road User Portal. Under the ‘My Invoices’ tab, you will find an overview of your invoices, with the option of downloading them as a PDF or CSV.

This means you will receive different billing documents:

If you pay toll on a pre-paid scheme, or on a post-paid scheme with credit card, you will receive PER VEHICLE:

  • One tax statement from the Flemish region
  • One tax statement from the Brussels-Capital region
  • One invoice from the Walloon region (Sofico)
  • One recapitulation sheet per vehicle, with an overview of the two tax statements and the invoice, showing the total amount you will have to pay per vehicle.
  • The detailed trip statement per vehicle, which is a list of journeys that include time stamps and routes travelled per day. You receive it automatically, but you can choose not to receive this document and opt-out on the Road User Portal.

    You can also receive:
  • A fleet overview (collective payment order), with the total amount charged for each vehicle of your company. To receive this optional document, you have to select the corresponding option in your account details on the Road User Portal. This is not an official invoice however.

 

If you pay toll on a post-paid scheme with a fuel card, via a business partner or per direct debit , you will receive PER REGION and PER PAYMENT MEAN:

  • A fleet invoice/fleet tax statement (See our FAQ: "What is the fleet invoice/fleet tax statement?"), document which gathers, per region and per payment mean, all the toll driven by your fleet and which is due for payment.
  •  In the annex to the fleet invoice/fleet tax statement, you will find the details per vehicle-OBU combination, which includes the detailed trip statement per region. You are also able to download the complete detailed trip statement per vehicle, covering the 3 regions on the Road User Portal if you haven't deselected this option in your account details on the Road User Portal.

    You can also receive:
  • A fleet overview (collective payment order), with the total amount charged for each vehicle of your company. To receive this optional document, you have to select the corresponding option in your account details on the Road User Portal. This is not an official invoice however.

    Billing is carried out every 2 weeks and the billing documents can be consulted and downloaded on the Road User Portal at all times under ‘My Invoices’.When pre-paid, the toll will be deducted from the pre-paid balance. 
    When post-paid, your credit or fuel card will be charged with the total amount to be paid according to the billing cycle of your card issuer. If you pay via direct debit or via a business partner, your contact person will be able to give more information on the subject.