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Do you want to help us to implement intelligent road charging, where heavy goods vehicle owners pay their fair share based on the ‘user pays’ principle? Below are the types of people we’re currently looking for.
 
Application manager

 

From 2016, all owners of heavy goods vehicles of over 3.5 tonnes have to pay an intelligent road charge in Belgium.

The installation and operation of the kilometer charging system is run by Satellic NV. This Belgian company was set up in 2014 and is a joint venture between T-Systems and Strabag, two companies with extensive experience in road charging systems.

Satellic is working for Viapass, an inter-regional entity which represents the Flemish, Wallonian and Brussels regions.


The Enforcement Services Department determines whether passing truck drivers comply with the new Kilometer charging toll collection law. Automated Vehicle Identification will identify toll violators and Enforcement Services provides the data to the Belgian Government. Enforcement services sets up a wide network of mobile and fixed toll control equipment.  
 

Jobdescription


·         Follow up on incidents and defects

·         Troubleshooting and issue identification

·         System (Databases) analysis & reporting

·         Creating test plan and performing tests

·         Prepare Releases

·         Handling tickets assigned to Enforcement Dept.

·         Contact with Supplier and users

·         Quality assurance of IT in line with Quality Manager

·         Assist with new functionalities

·         Central point of contact for Enforcement Software
 

Your profile 
 
Required knowledge and competences:

·         5 years of relevant experience

·         ITIL v3 (foundations level)

o   “Service Operation” & “Change Management”

o   CMDB

·         Relational databases (structure/queries/statistics)

·         Punctual

·         Good at documenting

·         Advanced English and Dutch. French basics

·         Driver license B (and willing to drive MRSE)

·         Knowledge of

o   Web development

o   Software Development

 

General knowledge of the following (in this order) is a plus :

o   Reporting tools

o   Software Development

o   Scripting

o   Linux systems

o   Telecommunications

o   Monitoring

o   High Availability

SATELLIC N.V. is a unique company on the Belgian market. You can take part in a very young organisation, which is supported by international experts in the tolling area, and experience a new and exciting technological environment.

We offer

·       A dynamic working environment with an open culture and pleasant atmosphere, located in Diegem. 

·       A permanent contract.

·       An attractive starting salary and many additional benefits: meal vouchers, group insurance, hospitalization insurance, flexible working hours, 32 holidays (including recovery days)….

·       Numerous training and development opportunities.

·       Do you want to be a part of this unique opportunity and establish the toll system in Belgium? Are you up for this challenge?  
 
 

Do not hesitate and apply by sending your cv to nathalie.lemiaux@satellic.be. We’ll contact you asap.

SATELLIC N.V.

Leonardo da Vincilaan 19

1831 Diegem

 

 
 

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2nd Line Agent Customer Support

 

What your job will look like

Within the Customer Care Service the candidate will be responsible for

  • Efficient handling of Customer Requests and Complaints involving extensive direct email/ phone contact with customers, suppliers and internal product managers
  • Supporting of the set-up of 2nd line processes and procedures
  • Call script modelling
  • Continual Service Improvement

Your profile:

The ideal candidate has

  • Proven 1st or 2nd line support experience (references optionally advantageous)
  • Required Language Skills: Dutch and German
  • Bachelor or equivalent by experience.
  • Excellent professional verbal and written communication skills
  • Ability to handle conflicts and cope with criticism
  • Tools: MS Office, and experience with one or more CRM systems
  • Team player, pro-active and initiative taking
  • Interest in innovative services

You are a born problem solver. You like to help your colleagues/ customers and to solve their problems

Our offer:

SATELLIC N.V. is a unique company on the Belgian market. You can take part in a very young organisation, which is supported by international experts in the tolling area, and experience a new and exciting technological environment.

We offer

  • A dynamic working environment with an open culture and pleasant atmosphere, located in Diegem.
  • A permanent contract.
  • An attractive starting salary and many additional benefits: meal vouchers, group insurance, hospitalization insurance, flexible working hours, 32 holidays (including recovery days)….
  • Numerous training and development opportunities.

Do you want to be a part of this unique opportunity and establish the toll system in Belgium? Are you up for this challenge?

Contact and apply:

Interested? Contact us via nathalie.lemiaux@satellic.be

SATELLIC N.V.
Leonardo da Vincilaan 19
1831 Diegem

Recruiting Team, Patrick De Wijngaert & Roel Kox.

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