Deposit and Prepaid Balance Refund
Satellic refunds your deposit automatically within 30 days after the OBU (including cable, battery and suction cups) is returned undamaged, arrived at our warehouse and if a valid bank account number (IBAN and BIC) has been entered in the RUP or at a service point. The same applies for the remaining prepaid balance. For your convenience and to make accounting follow-up easier, we also include the OBU-ID in the reference of the reimbursement.
Please note that a quality check will be conducted upon reception of your OBU. If a cable was cut or the battery compartment seal was removed for fixed installation, the OBU is considered as undamaged.
When returning an OBU, you have to insert your bank details in your account, via the Road User Portal or at a Service Point. If you have a full account, you will have to confirm those details (details of the bank account on which you want to be reimbursed) for each OBU you return. The deposit will be reimbursed only after this confirmation.
If you got your OBU at a Service Point and you haven’t yet registered yourself in the RUP, you can also simply log onto the RUP (or at a Service Point) by using your License Plate Number, country code and PIN in order to provide the relevant bank data.